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How to order

How to Place an Order at FIVE-MARINE

 

Ordering from FIVE-MARINE is simple and flexible. You can shop directly through our online store, send us an email, or place your order by phone.

 

Ordering via the Online Store

 

To order online at FIVE-MARINE.COM, simply browse through our product categories and use the filters to refine your search. Once you find the items you’re interested in, review the product details, specifications, and availability. Choose your desired quantity or variant, then click “Add to Cart.”

When you're ready, go to your cart to review or edit your order. Click “Checkout” and fill in the required fields, including your billing and delivery addresses, preferred payment method, and shipping option. If you have special delivery notes, use the “Special Instructions” section to share them with us.

Delivery costs are calculated automatically after you enter your shipping address, including for orders that qualify for free shipping.

Once all details are confirmed, click “Finalize Order” to complete your purchase. You may choose to create an account for faster checkout in the future or sign in via Facebook. Registered users enjoy perks such as new product notifications and exclusive discounts.

If you're ordering on behalf of a company and require an invoice, select the “Company” option and enter your business information. Our team will confirm the details by phone, and an invoice will be issued.

After completing your order, you’ll receive a confirmation email with your unique order number, a summary of your purchase, and information about processing and delivery. If any clarification is needed, a representative may contact you directly.

 

Ordering via Email

 

To order by email, send a message to sales@five-marine.com with the subject line "ORDER". Include the product codes, your full name, delivery address, and contact phone number. Our team will process your request and follow up promptly.

 

Ordering via Phone

 

Prefer to speak with someone directly? You can place an order by calling us at:
? +359 879 233 558
? +359 888 233 112

We’re here to help and guide you through the ordering process.

 

Making Changes to Your Order

 

If you need to make changes after submitting your order — such as adding or removing items, updating the delivery address, or modifying special instructions — simply contact us by phone or email. We’ll ensure your request is handled quickly and accurately.

For any additional questions, feel free to reach out via our Contact Form.

 

Pricing and Delivery Information

 

All prices displayed on FIVE-MARINE.COM are final and include VAT, in line with Bulgarian trade regulations.

Deliveries within Bulgaria are handled by Speedy or Econt Express. Shipping costs are based on the package's weight, dimensions, and the total order value (used to calculate the cash-on-delivery fee, if applicable).

If you need assistance or more information, our customer support team is ready to help.

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